Refund Policy
Last updated: January 2026
At J・Me Health, we want you to feel confident about your purchase.
If you are not satisfied with your order, we offer a simple return policy.
15-Day Return Policy
Customers may request a return within 15 days of delivery if the product:
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Is unused
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Is unopened
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Is in its original packaging
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Does not affect secondary resale
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
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Opened supplements
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Used products
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Items damaged by misuse
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Clearance or promotional items
Refund Process
To request a refund, please contact our support team.
Email: support@jmehealth.com
Include:
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Order number
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Reason for return
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Photos if necessary
Once the return is approved, instructions will be provided.
Refund Processing Time
Once we receive and inspect the returned item, refunds will be processed within 5–7 business days to the original payment method.
Return Shipping
Customers may be responsible for return shipping costs unless the item was defective or shipped incorrectly.